If you have questions about the payment or want to cancel it, please contact us:
Contact
Email | customercare@h2oinnovation.com
Customer Care/Billing | (281) 353-9756
Service/Repair | (281) 353-9809
Addresses
West Houston | 17332 Groschke Rd., Houston, TX 77084
Spring | 27335 West Hardy Rd, Suite 101, Spring, TX 77373
For District information and to sign up for the district’s email notification system, please visit our website at www.heatherlochmud.org
Click here to watch the EyeOnWater Utility Customer Explainer Video on Youtube
Lead Service Line Inventory Statement
View map by clicking here or in the documents below.
As part of the U.S. Environmental Protection Agency’s (EPA) revised Lead and Copper Rule, Heatherloch MUD has completed a full inventory of service lines within our water distribution system, including both the public (utility-owned) and private (customer-owned) portions of each service connection.
Based on a thorough review of historical records, customer outreach, and material verification, no lead or galvanized service lines requiring replacement were identified on either the public or private side of our system. All service lines are confirmed to be made of non-lead materials such as copper, plastic, or other EPA-approved materials.
Although no lead service lines were found, we remain proactive in maintaining accurate records and ensuring ongoing compliance with all regulatory requirements. If you have questions about your service line material, would like to view our inventory, or are interested in voluntary water testing, please contact us at cs.compliance@h2oinnovation.com or by phone at 281-353-9809.
The form has editable fields you can fill directly on your phone or computer. Once completed, send the filled form at customercare@h2oinnovation.com, or return it to one of our office locations.
A deposit of $150.00 or $250.00 depending on owning or leasing the property with proper documentations and an application fee of $100.00 will be collected. You can pay this via credit card over the phone OR in person using check or money order at 27335 West Hardy Rd, Suite 101, Spring, TX 77373 OR mail to P.O. Box 2569, Spring, TX 77383.
Section 3.01. Water Service Rates. The following monthly rates for the sale of water shall be in effect for each Separate Connection within the District from the effective date hereof until such time as the Board of Directors amends said rates.
Section 3.02. Sewer Service Rates. The following monthly rates for the collection and disposal of sewage shall be in effect for each Separate Connection within the District from the effective date hereof until such time as the Board amends said rates.
Section 3.03. Other Irrigation Connections. Where a Customer such as a homeowners association has a separate metered water connection for irrigation of esplanades and other common areas, water delivered through the irrigation meter shall be billed at the rate of $1.35/1000 gallons. No sewer charge shall apply to water delivered through the irrigation meter.
Where a commercial Customer has a separate metered water connection for irrigation of non-public areas, water delivered through the irrigation meter shall be billed at the rate applicable to Commercial.
| Water Rates | Single-family Residential And Builder | Condominiums & Townhomes | |
| 0-3,000 gallons | $10.00 (minimum) |
| 3,001-6,000 gallons | $0.75/1000 gallons |
| 6,001-10,000 gallons | $1.00/1000 gallons |
| 10,001-20,000 gallons | $1.25/1000 gallons |
| 20,001 gallons thereafter | $1.50/1000 gallons |
| - | |
| Sewer Rates | Single-family Residential And Builder | Condominiums & Townhomes | |
| 0-3,000 gallons | $10.50 (minimum) |
| 3,001-6,000 gallons | $0.85/1000 gallons |
| 6,001-10,000 gallons | $1.05/1000 gallons |
| 10,001-20,000 gallons | $1.25/1000 gallons |
| 20,001 and thereafter | $1.45/1000 gallons |
| - | - |
| Water Rates | Multi-family - Residential | |
| 0-3,000 gallons/unit | $11.50 (minimum) |
| 3,001-6,000 gallons/unit | $1.10/1,000 gallons |
| 6,001/unit and thereafter | $1.20/1,000 gallons |
| - | |
| Sewer Rates | Multi-family - Residential | |
| 0-3,000 gallons/unit | $12.00 (minimum) |
| 3,001-6,000 gallons/unit | $1.20/1,000 gallons |
| 6,001/unit and thereafter | $1.30/1,000 gallons |
| Water Rates | Commercial | |
| 0 - 10,000 gallons | $36.00 (minimum) |
| 10,001 - 25,000 gallons | $3.75/1,000 gallons |
| 25,001 - 75,000 gallons | $4.25/1,000 gallons |
| 75,001 and thereafter | $4.75/1,000 gallons |
| - | |
| Sewer Rates | Commercial | |
| 0 - 10,000 gallons | $31.00 (minimum) |
| 10,001 - 25,000 gallons | $3.75/1,000 gallons |
| 25,001 - 75,000 gallons | $4.25/1,000 gallons |
| 75,001 and thereafter | $4.75/1,000 gallons |
| - | - |
| Water Rates | Tax-exempt Entities | |
| 0 - 3,000 gallons | $100.00 (minimum) |
| 3,001 - 20,000 gallons | $4.25/1,000 gallons |
| 20,001 - 50,000 gallons | $5.25/1,000 gallons |
| 50,001 gallons and thereafter | $6.50/1,000 gallons |
| - | |
| Sewer Rates | Tax-exempt Entities | |
| 0 - 3,000 gallons | $85.00 (minimum) |
| 3,001 - 20,000 gallons | $4.25/1,000 gallons |
| 20,001 - 50,000 gallons | $5.25/1,000 gallons |
| 50,001 gallons and thereafter | $6.50/1,000 gallons |
Community
Nonprofit Community or Civic Associations using water for the Associations beautification and maintenance of public or common areas within the boundaries of the District may be charged at a rate of $6.00 per connection per month upon application and approval by the District’s Board. This rate shall not include swimming pools, clubhouses, and other similar facilities. The Board reserves the right to terminate services for those entities paying for water at the rate of $6.00 per connection per month, if the Board finds their usage to be excessive or if their system is found to be in need of repair. The District may elect to bill the fee on a monthly basis or at other specified intervals. The District shall specify the billing procedure to be used at the time of approval of the use of water pursuant to this Section.
RWA Fee
$3.36/1000 gallons
For more information on this fee, please visit the authority website www.nhcrwa.com
Garbage
Garbage is not provided by Heatherloch M.U.D. Please contact your HOA regarding trash inquires.
| 0 – and thereafter | $3.47 per 1,000 gallons |