Dear Residents, our system failed to collect every required coliform sample. Although this incident was not an emergency, as our customers, you have a right to know what happened and what we did to correct this situation. We are required to monitor your drinking water for specific contaminants on a regular basis. Results of regular monitoring are an indicator of whether or not our drinking water meets health standards. During June 01, 2023 to June 30, 2023 we did not complete all testing for coliform bacteria according to TCEQ rules and regulations and therefore cannot be sure of the quality of your drinking water during that time.

There is nothing you need to do at this time. You may continue to drink the water. If a situation arises where the water is no longer safe to drink, we are required to notify you within 24 hours.

If you have any questions regarding this matter or need further information, contact: Natalia Espitia with H2O Innovation at (281) 355-1312 or at 27335 West Hardy Rd, Suite 101, Spring TX 77373.

Dear Residents, our system failed to collect every required coliform sample. Although this incident was not an emergency, as our customers, you have a right to know what happened and what we did to correct this situation. We are required to monitor your drinking water for specific contaminants on a regular basis. Results of regular monitoring are an indicator of whether or not our drinking water meets health standards. During June 01, 2023 to June 30, 2023 we did not complete all testing for coliform bacteria according to TCEQ rules and regulations and therefore cannot be sure of the quality of your drinking water during that time.

There is nothing you need to do at this time. You may continue to drink the water. If a situation arises where the water is no longer safe to drink, we are required to notify you within 24 hours.

If you have any questions regarding this matter or need further information, contact: Natalia Espitia with H2O Innovation at (281) 355-1312 or at 2200 Sciaaca Road, Spring, TX 77373.

On October 26, 2023, the Texas Commission on Environmental Quality required the Montgomery County MUD #164 public water system, TX1700894, to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.

The public water system has taken the necessary corrective actions to restore the quality of the water distributed by this public water system used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of October 27, 2023. If you have questions concerning this matter, you may contact Natalia Espitia with H2o Innovation at (281) 353-9809

El 26 de Octubre del 2023, la Comisión de Calidad Ambiental de Texas requirió que el sistema público de agua Montgomery County MUD #164, TX1700894 emitiera un Aviso de Hervir Agua para informar a clientes, individuos o empleados que debido a condiciones que ocurrieron recientemente en el sistema público de agua, el agua de este sistema público de agua debía ser hervida antes de que se usara como agua potable o para otros fines de consumo humano.

El sistema público de agua ha tomado las medidas correctivas necesarias para restaurar la calidad del agua distribuida por este sistema público de agua utilizada como agua potable o para otros fines de consumo humano y ha proporcionado a la TCEQ resultados de pruebas de laboratorio que indican que el agua ya no requiere hervir antes de usarse a partir del 27 de Octubre del 2023. Si usted tiene preguntas sobre este asunto, puede contactar a Natalia Espitia con H2o Innovation (281) 353-9809

Please be advised that effective October 11, 2023, the West Harris County Regional Water Authority (the “Authority”) withdrew implementation of Stage 2 of its Drought Contingency Plan and reinitiated implementation of Stage 1 of its Drought Contingency Plan.

Under Stage 1, the Authority continues to request all water users to voluntarily reduce their water usage. The Authority will continue to monitor water use and will provide another notice if the drought stage changes or if Stage 1 drought conditions have been lifted. Please keep in mind that, despite the recent cooler and wetter conditions, drought conditions remain in the Houston region. Thank you for your cooperation. Drought conditions impact all of us. Please stay informed, use common sense, and avoid wasting water.

A copy of the Authority’s Drought Contingency Plan is posted on the Authority’s website: whcrwa.com/drought

Please be advised that effective October 11, 2023, the West Harris County Regional Water Authority (the “Authority”) withdrew implementation of Stage 2 of its Drought Contingency Plan and reinitiated implementation of Stage 1 of its Drought Contingency Plan.

Under Stage 1, the Authority continues to request all water users to voluntarily reduce their water usage. The Authority will continue to monitor water use and will provide another notice if the drought stage changes or if Stage 1 drought conditions have been lifted. Please keep in mind that, despite the recent cooler and wetter conditions, drought conditions remain in the Houston region. Thank you for your cooperation. Drought conditions impact all of us. Please stay informed, use common sense, and avoid wasting water.

A copy of the Authority’s Drought Contingency Plan is posted on the Authority’s website: whcrwa.com/drought

Dear Residents, our system failed to collect every required coliform sample. Although this incident was not an emergency, as our customers, you have a right to know what happened and what we did to correct this situation. We are required to monitor your drinking water for specific contaminants on a regular basis. During January 01, 2023 to January 31, 2023 we did not complete all testing for coliform bacteria according to TCEQ rules and regulations and therefore cannot be sure of the quality of your drinking water during that time.

There is nothing you need to do at this time. You may continue to drink the water. If a situation arises where the water is no longer safe to drink, we are required to notify you within 24 hours.

If you have any questions regarding this matter or need further information, contact: Natalia Espitia with H2O Innovation at (281) 355-1312 or at 2200 Sciaaca Road, Spring, TX 77373.

We request that all residents of East Montgomery County M.U.D. #5, #6 and #7 implement limited outdoor irrigation use to no more than 2 days per week between 7:00 P.M and 5:00 A.M in conformity with the following schedule effective September 14, 2023.

• Sundays and Thursdays for single-family residential customers with even numbered street addresses.
• Saturdays and Wednesdays for single-family residential customers with odd numbered street addresses.
• Tuesday and Fridays for all other customers.
• No watering on Mondays.

 
Compliance with the above requirements is mandatory. If you have any questions about this message, please contact our office at (281) 353-9809.

Please note that our Cypress office located on 12337 Jones Rd, Suite 320, Houston, will be permanently closed on September 29th 2023. All residents can visit our West Houston and Spring offices.

Dear Customer, we have been notified by the Lower Colorado River Authority “LCRA” that the levels of the lake, the source of the water for Buena Vista, are falling quickly due to current drought conditions. Thus, it has triggered mandatory restrictions for all LCRA raw water customers.

H2O Innovation is the billing and collection agent for the water District that you live in. We are NOT the District. We are bound by the District’s Rate Order or Tariff to enforce the water and sewer rates, late fees, disconnect fees, deposit fees, application fees, rules and regulations set forth by your Water District. We have no authority to waive deposits, cut off fees, late fees or make exceptions for any customer without consent of the Board of Directors of your District.

What is a Rate Order or Tariff

The Rate Order or Tariff is a legal document created by each Utility District. The Rate Order or Tariff specifies the rates that are to be charged to all of its customers. It sets policies and procedures for monthly water and sewer service rates for all user classes, security deposit schedules for customer accounts, penalty fees for delinquent accounts, disconnect fees for delinquent accounts, procedures and important dates for billing of accounts. The Rate Order or Tariff also sets requirements for new water taps and connections to the District’s system and water tap fee schedule.