H₂O Innovation Customer Portal

The Texas Commission on Environmental Quality (TCEQ) has notified the Westwood Shores MUD, TX2280016 that the drinking water being supplied to customers had exceeded the Maximum Contaminant Level (MCL) for total trihalomethanes. You do not need to use an alternative water supply. However, if you have health concerns, you may want to talk to your doctor to get more information about how this may affect you. We are working to correct the problem.

Please share this information with all people who drink this water, especially those who may not have received this notice directly. (i.e., people in apartments, nursing homes, schools, and businesses). If you have any questions regarding this matter or need further information, contact:

Natalia Espitia with H2O Innovation at (281) 353-9809.

Due to Trinity Rural Water Association losing water pressure, the Texas Commission on Environmental Quality has required the Westwood Shores MUD public water system, TX2280016, to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions).

To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be brought to a vigorous rolling boil, boiled for two minutes and cooled prior to use for drinking water or human consumption purposes. In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

If you have questions concerning this matter, you may contact Natalia Espitia with H2O Innovation at (281) 353-9809.

H₂O Innovation staff will be mobilized and standing by to deal with water main breaks and water plant issues. If you experience a pipe freeze on your side of your water meter outside your home, H₂O Innovation can only turn your water off at the meter.

If you have a pipe broken inside your home, you can isolate your private cut off usually located on the side of your home below your water spigot or inside the garage.

It’s a good idea to have the names of a couple of plumbers should you need them as H₂O Innovation does not repair homeowner private water lines.

Freeze Preparation Tips

1. Wrap outdoor and garage pipes.
2. Remove water hoses and wrap water spigot.
3. Drain and turn off sprinklers system.
4. Turn off water to your washer if in garage.
5. If you leave your house before a freeze, turn off the water at your private cut off valve and leave your heat on.

Protect your pipes when it freezes!

1. Open cabinets under sinks to let your house’s heat warm the pipes.
2. If your pipes freeze, turn off the water at your private cut off valve. This prevents broken pipes from leaking into house after they thaw.
3. Let faucets drip from the cold and hot taps or run water through your indoor faucets before you go to sleep.

***Check your Insurance coverage. Flood insurance does not pay for damaged caused by freeze.

Dear residents, it's been brought to our attention that an unofficial MUD #389 account was set up on an external payment platform we are not affiliated with, called DOXO. Please DO NOT USE DOXO to pay your bill. The only correct payment link for MUD #389 is https://h2o.starnik.net/.

We are working to correct this situation as soon as possible.