Bilma / Westador / MUD551 / MUD191 / MUD21 / MUD22 / MUD23 / Northgate Crossing

Please note that your district has moved to the new Starnik billing software. You can click on the same "Pay My Bill" button within your district page to be redirected.

Harris County M.U.D. #389 - Use the right payment platform

Dear residents, it's been brought to our attention that an unofficial MUD #389 account was set up on an external payment platform we are not affiliated with, called DOXO. Please DO NOT USE DOXO to pay your bill. The only correct payment link for MUD #389 is https://h2o.starnik.net/.

We are working to correct this situation as soon as possible.

Rates explanation - All customers

H2O Innovation is the billing and collection agent for the water District that you live in. We are NOT the District. We are bound by the District’s Rate Order or Tariff to enforce the water and sewer rates, late fees, disconnect fees, deposit fees, application fees, rules and regulations set forth by your Water District. We have no authority to waive deposits, cut off fees, late fees or make exceptions for any customer without consent of the Board of Directors of your District.

What is a Rate Order or Tariff

The Rate Order or Tariff is a legal document created by each Utility District. The Rate Order or Tariff specifies the rates that are to be charged to all of its customers. It sets policies and procedures for monthly water and sewer service rates for all user classes, security deposit schedules for customer accounts, penalty fees for delinquent accounts, disconnect fees for delinquent accounts, procedures and important dates for billing of accounts. The Rate Order or Tariff also sets requirements for new water taps and connections to the District’s system and water tap fee schedule.

Información de la oficina de Cypress

Horario de apertura

Lunes – Viernes
(Cerrado por Fiestas Mayores)
8:00am – 4:30pm

Direcciones Postales

12337 Jones Rd, Suite 320, Houston, TX 77070 (Buzón fuera de este edificio de oficinas)

PO Box 691008, Houston, TX 77269
(pagos por correo)

Número de teléfono

281-355-1312

Información de la oficina de Spring

Horario de apertura

Lunes – Viernes
(Cerrado por Fiestas Mayores)
8:00am – 4:30pm

Direcciones Postales

2200 Sciaaca Rd, Spring, TX 77373

PO Box 2569, Spring, TX 77383
(Buzón/Buzón nocturno 24 horas)

Número de teléfono

281-353-9809

Dirección de correo electrónico

customercare.spring@h2oinnovation.com

Información de la oficina de West Houston