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If you have questions about the payment or want to cancel it, please contact us:
Contact
Email | customercare@h2oinnovation.com
Customer Care/Billing | (281) 353-9756
Service/Repair | (281) 353-9809
Addresses
West Houston | 17332 Groschke Rd., Houston, TX 77084
Spring | 27335 West Hardy Rd, Suite 101, Spring, TX 77373
For District information and to sign up for the district’s email notification system, please visit our website at www.heatherlochmud.org
Click here to watch the EyeOnWater Utility Customer Explainer Video on Youtube
The form has editable fields you can fill directly on your phone or computer. Once completed, send the filled form at customercare@h2oinnovation.com, or return it to one of our office locations.
A deposit of $0.00 or $250.00 depending on owning or leasing the property with proper documentations and an application fee of $20.00 will be collected. You can pay this via credit card over the phone OR in person using check or money order at 27335 West Hardy Rd, Suite 101, Spring, TX 77373 OR mail to P.O. Box 2569, Spring, TX 77383.
Section 3.01. Water Service Rates. The following monthly rates for the sale of water shall be in effect for each Separate Connection within the District from the effective date hereof until such time as the Board of Directors amends said rates.
Section 3.02. Sewer Service Rates. The following monthly rates for the collection and disposal of sewage shall be in effect for each Separate Connection within the District from the effective date hereof until such time as the Board amends said rates.
| Single-family - Residential And Builder Water Rates | |
| 0 - 10,000 gallons | $6.50 (minimum) |
| 10,001-30,000 gallons | $0.80/1000 gallons |
| 30,001 gallons thereafter | $1.30/1000 gallons |
| - | |
| Single-family - Residential And Builder Sewer Rates | |
| 0 - 30,000 gallons | $8.50 per connection |
| 30,001 and thereafter | $0.75 per 1,000 gallons |
| - | - |
| Multi-family - Residential Water Rates | |
| 0 - 10,000 gallons/unit | $8.50 per unit |
| 10,001 - 30,000/unit | $0.80 per 1,000 gallons |
| over 30,000 times the number of units | $1.30 per 1,000 gallons |
| - | |
| Multi-family - Residential Sewer Rates | |
| 0 - 30,000 gallons/unit | $10.00 per unit |
| over 30,000 times the number of units | $0.75 per 1,000 gallons |
| Commercial Water Rates | |
| 0 - 10,000 gallons | $25.00 (minimum) |
| 10,001 - 30,000 gallons | $1.50 per 1,000 gallons |
| 30,001 and thereafter | $1.75 per 1,000 gallons |
| - | |
| Commercial Sewer Rates | |
| 0 - 10,000 gallons | $20.00 (minimum) |
| 10,001 - 30,000 gallons | $1.50 per 1,000 gallons |
| 30,001 - 75,000 gallons | $1.75 per 1,000 gallons |
| 75,001 and thereafter | $2.00 per 1,000 gallons |
| - | - |
| Tax-exempt Entities Water Rates | |
| 0 - 10,000 gallons | $90.00 (minimum) |
| 10,001 - 30,000 gallons | $4.00 per 1,000 gallons |
| 30,001 and thereafter | $5.00 per 1,000 gallons |
| - | |
| Tax-exempt Entities Sewer Rates | |
| 0 - 10,000 gallons | $70.00 (minimum) |
| 10,001 - 30,000 gallons | $3.25 per 1,000 gallons |
| 30,001 - 75,000 gallons | $4.25 per 1,000 gallons |
| 75,001 and thereafter | $5.25 per 1,000 gallons |
Community
Nonprofit Community or Civic Associations using water for the Associations beautification and maintenance of public or common areas within the boundaries of the District may be charged at a rate of $4.50 per connection per month upon application and approval by the District’s Board. This rate shall not include swimming pools, clubhouses, and other similar facilities. The Board reserves the right to terminate services for those entities paying for water at the rate of $4.50 per connection per month, if the Board finds their usage to be excessive or if their system is found to be in need of repair. The District may elect to bill the fee on a monthly basis or at other specified intervals. The District shall specify the billing procedure to be used at the time of approval of the use of water pursuant to this Section.
RWA Fee
$4.46/1000 gallons
For more information on this fee, please visit the authority website www.nhcrwa.com
Garbage
Garbage is not provided by Heatherloch M.U.D. Please contact your HOA regarding trash inquires.
| 0 – and thereafter | $3.47 per 1,000 gallons |
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